Launched in June 2023, the Hamary Awaz (Our Voice) Helpline revolutionizes worker protection in Pakistan by providing a powerful platform for reporting and resolving workplace concerns. Building on the success of the Amader Kotha Helpline, which has safeguarded over 1.5 million workers, we bring a proven model to Pakistan, combining expert local operators, in-factory training, and transparent protocols. Aligned with global standards like the UN Guiding Principles and the WEST Principles, our Helpline helps businesses and suppliers meet critical regulations like the CSDDD, ensuring a safer, more equitable work environment across industries.
By amplifying worker voices, we’re shaping a brighter future for all.
Global Standards, Local Impact: Our Helpline Aligns with International Legislation, Including the WEST Principles Co-Developed by Our Partners.
Highly Accessible Channels – Workers may contact the Helpline through a local number, WhatsApp, or email from Mon – Sat, 9am – 9pm
Multi-lingual support – Our helpline is available in two local languages—Punjabi, Urdu.
Expert Operators – Our local operators have a strong background in Pakistani labor laws, providing informed and empathetic assistance to workers in need.
Comprehensive Data Analysis and Reporting – Monthly Reports for factory management and brands.
Timely case management and resolution, Coordinated response based on an established protocol ensuring grievances are managed and resolved in a timely and responsive manner
Impact that matters.
172,000+
Workers reached
Since launch, we have built strong worker trust, evident in our steadily rising call and case volumes. By the end of 2025, we expect to reach over 240,000 workers and are poised to expand our coverage from garment factories to Tier 2 cotton mills.
70+
Factories Enrolled
172,000+
Workers reached
881+
Cases Received
5,988+
Calls Received
Comprehensive Grievance Reporting: Gain full visibility into grievance cases and categories, enabling you to identify and address systemic issues effectively.
Centralized Monitoring: Oversee multiple factories and suppliers through a single, streamlined digital solution.
Risk-Free Compliance: Ensure adherence to global human rights due diligence laws without the stress of penalties.
Enhanced Worker Outreach: Achieve traceability and transparency at the worker level for better engagement and accountability.
Cost-Effective Verification: Replace expensive audits with efficient, budget-friendly monitoring solutions.
Elevate Brand Reputation: Elevate your brand’s sustainability and ethical trade initiatives with our robust framework.
Aligned with Global Standards: Comply with UN Guiding Principles and OECD grievance management guidelines for best practices in labor rights
One-Stop Solution: Enjoy a cost-effective grievance management system that adds value to your factory’s compliance and sustainability framework.
Centralized Monitoring: Manage and monitor multiple factories and departments through a single digital platform.
Proactive Redressal: Ensure timely resolution of complaints before escalation, enhancing trust and satisfaction.
Boost Employee Retention: Improve employee satisfaction and retention by fostering a supportive work environment.
Trust Building: Strengthen relationships between factory management and workers, promoting a collaborative culture.
Risk-Free Compliance: Achieve compliance with global human rights due diligence laws without the hassle.
Enhanced Reputation: Improve product quality, environmental, and social compliance, boosting your reputation among clients and brands.
Easy Complaint Registration: Workers can easily submit grievances through local calls, SMS, WhatsApp, and email.
Swift Resolution: Benefit from quick remediation and redressal processes.
Independent and Impartial: Our service is independent, ensuring unbiased handling of all grievances.
Protection of Identity and Anonymity: We support identity protection and anonymous complaints, respecting worker’s privacy.
Multilingual Support: Female and male hotline agents are proficient in Urdu, Punjabi, Sindhi, Saraiki, and English, catering to a diverse workforce
Comprehensive Grievance Reporting: Gain full visibility into grievance cases and categories, enabling you to identify and address systemic issues effectively.
Centralized Monitoring: Oversee multiple factories and suppliers through a single, streamlined digital solution.
Risk-Free Compliance: Ensure adherence to global human rights due diligence laws without the stress of penalties.
Enhanced Worker Outreach: Achieve traceability and transparency at the worker level for better engagement and accountability.
Cost-Effective Verification: Replace expensive audits with efficient, budget-friendly monitoring solutions.
Elevate Brand Reputation: Elevate your brand’s sustainability and ethical trade initiatives with our robust framework.
Aligned with Global Standards: Comply with UN Guiding Principles and OECD grievance management guidelines for best practices in labor rights
One-Stop Solution: Enjoy a cost-effective grievance management system that adds value to your factory’s compliance and sustainability framework.
Centralized Monitoring: Manage and monitor multiple factories and departments through a single digital platform.
Proactive Redressal: Ensure timely resolution of complaints before escalation, enhancing trust and satisfaction.
Boost Employee Retention: Improve employee satisfaction and retention by fostering a supportive work environment.
Trust Building: Strengthen relationships between factory management and workers, promoting a collaborative culture.
Risk-Free Compliance: Achieve compliance with global human rights due diligence laws without the hassle.
Enhanced Reputation: Improve product quality, environmental, and social compliance, boosting your reputation among clients and brands.
Easy Complaint Registration: Workers can easily submit grievances through local calls, SMS, WhatsApp, and email.
Swift Resolution: Benefit from quick remediation and redressal processes.
Independent and Impartial: Our service is independent, ensuring unbiased handling of all grievances.
Protection of Identity and Anonymity: We support identity protection and anonymous complaints, respecting worker’s privacy.
Multilingual Support: Female and male hotline agents are proficient in Urdu, Punjabi, Sindhi, Saraiki, and English, catering to a diverse workforce
92-21-38623780
92-21-38623780
m.me/hamaryawazhelp
fb.com/hamaryawazhelpline
“The program supports us in improving our complaint handling mechanism and ultimately improves the trust and confidence of our stakeholders in our employment practices.”
– A leading garment supplier enrolled with the Helpline
Salaries below Minimum Wage
Issue
In early 2024, workers at a new supplier in Pakistan reported not receiving the new minimum wage and experiencing delayed salary payments.
Engagement and Resolution
The Helpline worked with the supplier and brand to address these grievances. The supplier increased the minimum wage for all workers and reviewed payroll records, acknowledging past delays.
Outcomes
The supplier committed to timely salary payments and assigned a monitor to prevent future delays. This intervention improved worker financial stability and strengthened labor compliance.
Ensuring Fair Compensation
Issue
Former garment workers contacted the Helpline, claiming they hadn’t received their gratuity payments. The supplier provided disputed documents showing payments with worker signatures.
Engagement and Resolution
Through collaboration between the Helpline, supplier, and brand, the supplier made outstanding payments to affected workers. Previous audits had missed these discrepancies.
The supplier and buyer worked together to enhance documentation processes, ensuring compliance and rectifying a critical oversight. This resolution brought justice to workers and strengthened the supplier’s systems.
Workplace Harassment
Issue
Two workers from a garment supplier contacted the Helpline, alleging that their male supervisor was harassing female workers, including verbal abuse. Despite previous internal reports, no action had been taken.
Engagement and Resolution
The supplier acknowledged the internal report and conducted an investigation through their Harassment Committee. The findings confirmed the allegations, revealing that the supervisor had engaged in inappropriate behavior despite previous training. Consequently, the supplier terminated his employment.
Outcomes
The workers confirmed that the alleged perpetrator was no longer their supervisor, ensuring a safer work environment for female workers. This successful intervention highlights the Helpline’s role in addressing critical labor rights issues that might otherwise go unaddressed.
House #13/7-B Model Town Ugoki, Sialkot, Pakistan.
1-800-8333-112
info@hamaryawazhelpline.net
House #13/7-B Model Town Ugoki,
Sialkot, Pakistan.
92-21-38623780
92-21-38623780
https://m.me/hamaryawazhelp
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